In the Context of the Specific Environment of an Organization

question 34

Multiple Choice

In the context of the specific environment of an organization, which of the following is a difference between reactive customer monitoring and proactive monitoring of customers?

• A) Unlike reactive customer monitoring, proactive monitoring of customers involves listening closely to customer complaints and responding to customer concerns.
• B) Unlike reactive customer monitoring, proactive monitoring of customers involves identifying potential customers and seeking ways to attract them to indulge in a product or service.
• C) Unlike reactive customer monitoring, proactive monitoring of customers includes the use of an advocacy tactic that revolves around product boycotting.
• D) Unlike reactive customer monitoring, proactive monitoring of customers identifies and addresses customer needs before they occur.

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Definitions:

Add

To combine or join one thing with another, increasing the amount, number, or the total.

Inference Forms

Logical sequences in which the conclusion is a direct result of the premises presented.

MP

Short for Member of Parliament, an individual elected to serve as a representative of the citizens in the parliamentary government.

Conj

An abbreviation often used for "conjunction," a logical operation that combines two conditions or statements, resulting in truth only if both elements are true.