DreamRim Tires Manufactured a Batch of Faulty Tires

question 73

Multiple Choice

DreamRim Tires manufactured a batch of faulty tires. It apologized to all the customers who purchased the tires and gave them free replacements and a discount coupon for their next purchase. This is an example of a(n) _____.

• A) proactive strategy
• B) defensive strategy
• C) reactive strategy
• D) accommodative strategy

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Definitions:

Ingroup Member

An individual who belongs to and identifies with a specific social group, sharing common interests, values, or characteristics with other members.

Pluralistic Ignorance

A situation where a majority of group members privately reject a norm, but incorrectly assume that most others accept it, leading to a disconnect between beliefs and behaviors.

Social Responsibility Norm

A societal rule that people should help those who need assistance, without regard to future exchanges.

Dispositional Attributions

The tendency to attribute someone's behavior to their internal qualities or personality traits rather than to external factors.