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Ziff Corp. was a leading electronics firm for about three decades. As new competitors entered the industry, Ziff Corp's market share dropped. The managers at Ziff Corp. refuse to change any of their strategies, as they believe that their existing strategies will help them become one of the market leaders as they did in the past. This scenario is an example of _____.
Tenseness
A state of mental or emotional strain, often characterized by feelings of anxiety or nervousness.
Personality Judgment
The process of forming opinions or evaluations about others' characters or dispositions based on observed behaviors or traits.
Cantankerous
Characterized by a difficult, argumentative, and often stubborn disposition.
Voice Quality
The characteristics of a person's voice that make it unique, including tone, pitch, and volume, which can influence communication effectiveness.
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