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Arthumt's carpool service application gained popularity among its customers within a few months of its release. However, the customers eventually discovered that the application caused the phone battery to heat up to abnormal levels. This made them switch to a newer and efficient application. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
Evaluations
The process of assessing or judging the value, performance, or significance of something or someone based on set criteria.
Affective States
Emotional conditions or feelings that can affect perceptions, judgments, and behaviors.
Arousal
A state of heightened physiological and psychological activity or awareness, often induced by stimuli or situations.
Guilt
A psychological state that arises from the realization of causing harm or failing to meet moral standards.
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