To Effectively Cater to the Needs of Its Customers, Yankin

question 109

Multiple Choice

To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____.

• A) decision-making skills
• B) managing skills
• C) problem-solving skills
• D) interpersonal skills

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Definitions:

Information Systems

Comprise the study and use of systems for storing, retrieving, and sending information, and often focus on computer technology within an organizational context.

High-Performance Work System

An approach to organizational management that aims to improve employee performance and organizational outcomes through a variety of practices and policies.

Organizations

Structured groups of people with a particular purpose, such as businesses, governments, non-profits, and clubs.

Information Systems

Integrated sets of components for collecting, storing, and processing data and for providing information, knowledge, and digital products.