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Another of Jamal's Clients Describes a Situation in Which a Caller

question 45

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Another of Jamal's clients describes a situation in which a caller to their service desk pretended to be a legitimate user and requested that his password to his company account be changed. How does Jamal categorize this incident?


Definitions:

Lawsuit

A legal action or proceeding involving a dispute between two or more parties that is resolved in a court of law.

Right To Payment

A legal entitlement to receive a certain amount of money, often as compensation for goods provided, services rendered, or as restitution for harm or damage.

Incidental Beneficiary

A third party that benefits from a contract between two other parties, despite not being an intended beneficiary.

Contract

A legally binding agreement between two or more parties that outlines mutual obligations.

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