Another of Jamal's Clients Describes a Situation in Which a Caller

question 45

Multiple Choice

Another of Jamal's clients describes a situation in which a caller to their service desk pretended to be a legitimate user and requested that his password to his company account be changed. How does Jamal categorize this incident?

• A)social engineering
• B)man in the middle
• C)spoofing
• D)privilege escalation

---

Definitions:

Product Recall

The process of retrieving defective or potentially unsafe goods from consumers, often due to safety concerns.

Performance Review

An assessment and discussion involving a manager and an employee regarding the latter's job performance and growth, often to determine promotions or raises.

Customs Overseas

The traditional practices, rules, and laws of a country other than one's own, especially as they relate to international travel or business.

Delivery Delayed

An instance where the arrival of goods or services is postponed beyond the expected time.