When Preparing a Written Document, Use a Conversational Tone in Formal

question 17

True/False

When preparing a written document, use a conversational tone in formal documents and a business tone in informal documents.

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Definitions:

Anticipatory Emotions

Emotions that are experienced in anticipation of a future event or outcome.

Goal

An objective or desired outcome that a person or organization aims to achieve.

Sustain Trust

The continuous process of maintaining the confidence and belief in the reliability, truth, or ability of someone or something.

Appreciate

Recognition and enjoyment of the good qualities of someone or something.