Harrison Corp

question 97

Multiple Choice

Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors send out an email containing a message of encouragement directed toward the employees. In the context of formal communication channels, this scenario illustrates _____.

• A) downward communication
• B) upward communication
• C) horizontal communication
• D) lateral communication

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Definitions:

Differential Aptitude Battery

A test designed to measure specific types of mental abilities and aptitudes.

Differential Aptitude Test

A standardized test designed to measure specific abilities and predict academic and career success.

Stanines

A method of scaling test scores on a nine-point standard scale with a median of five and a standard deviation of approximately two.

Audiation

The mental process of hearing or comprehending music in the mind without the actual physical presence of sound.