Unlike Upward Communication, Horizontal Communication

question 63

Multiple Choice

Unlike upward communication, horizontal communication:

• A) is usually seen in organizations with centralized authority.
• B) helps higher-level managers assess organizational performance and effectiveness.
• C) helps people at the same organizational level resolve conflicts without involving high levels of management.
• D) encourages those at lower levels in an organization to share their concerns with higher-level authorities.

Understand the concept of implicit and incentive-based trust and distinguish between various sources of trust development.

Recognize the importance of group emotion in team dynamics and coordination.

Identify key predictors of newcomer performance in team development.

Understand the characteristics of effective transformational leadership.

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Definitions:

Unambiguous Questions

Questions formulated in a clear and precise manner that are designed to elicit a direct response.

Large-Scale

Involving, affecting, or encompassing a large area or number of people; extensive in scope or size.

Interviews

A method of data collection in qualitative research where the researcher asks the participant a series of questions to gather information.

Voice

The expression of opinions, desires, beliefs, or needs, especially as a means of influencing decision making in social or political contexts.