When the Managing Director of a Multinational Company Explained to His

question 3

Multiple Choice

When the managing director of a multinational company explained to his subordinates why the company had to reduce their incentives the previous month, he was engaging in _____.

• A) downward communication
• B) upward communication
• C) horizontal communication
• D) informal communication

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Definitions:

Cognitive Dissonance

The psychological discomfort experienced when holding two conflicting beliefs, attitudes, or values simultaneously.

Consonance

A harmonious agreement or compatibility among the components of a system, philosophy, or group, often leading to a coherent and unified whole.

Emotional Contagion

A dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through nonverbal channels.

Cognition

Refers to the mental processes involved in gaining knowledge and comprehension, including thinking, knowing, remembering, judging, and problem-solving.