______ Deviance Involves Norm Violations or Crimes That Have Very

question 9

Multiple Choice

______ deviance involves norm violations or crimes that have very little influence on the actor and can be quickly forgotten.

• A)Primary
• B)Covert
• C)Overt
• D)Secondary

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Definitions:

Performance Management

The systematic process of improving organizational performance by developing the performance of individuals and teams.

Proprietary Knowledge

Information that is owned by an individual or company, considered valuable and kept confidential to maintain competitive advantage.

Organization's Culture

The set of shared values, beliefs, and practices that influences how work is done within an organization.

Service Risks

Potential challenges or uncertainties faced by service providers that could affect service delivery, quality, or customer satisfaction.