When Setting Standards by Benchmarking, the First Step Is to Determine

question 104

Multiple Choice

When setting standards by benchmarking, the first step is to determine _____.

• A) when to benchmark
• B) what to benchmark
• C) how to benchmark
• D) which companies to benchmark

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Definitions:

Caring

The act of showing concern for others, offering support, and being attentive to their needs and well-being.

Audit Studies

Research experiments that measure differential treatment toward individuals or groups by altering their race, gender, or other attributes while keeping all other characteristics constant.

Racial Discrimination

The unfair treatment of individuals or groups based on their race or ethnicity, resulting in disadvantages in social, economic, and political areas.

Fair Housing Act

A U.S. federal law established in 1968 to prohibit discrimination concerning the sale, rental, and financing of housing based on race, religion, national origin, or sex.