Once a Company Compares Its Actual Performance to Performance Standards

question 44

Multiple Choice

Once a company compares its actual performance to performance standards, the next step it should take in the control process is to:

• A) set its goals.
• B) identify performance deviations.
• C) benchmark performance standards.
• D) ensure suboptimization.

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Definitions:

Bystander Nonintervention

The phenomenon where individuals do not offer help to a victim when other people are present, often due to diffusion of responsibility or fear of making the situation worse.

Diffusion of Responsibility

A phenomenon where individuals are less likely to take action or feel a sense of responsibility when others are present.

Cognitive Dissonance

is a psychological phenomenon where an individual experiences discomfort due to conflicting beliefs, behaviors, or attitudes.

De-individuation

A psychological state of decreased self-evaluation and decreased evaluation apprehension causing antinormative and disinhibited behavior.