Colby Runs a Start-Up That Sells Seasonal Holiday Packages

question 88

Multiple Choice

Colby runs a start-up that sells seasonal holiday packages. He leads a team of 10 people. Every time his customers are happy with the package created for them, he rewards his employees with shopping vouchers. However, if they break rules or do not comply with the company's policies, he reduces their incentives. In this scenario, Colby is using _____.

• A) adaptive control
• B) normative control
• C) concertive control
• D) bureaucratic control

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Definitions:

Gets Angry

An emotional response characterized by feelings of displeasure or hostility.

Extravert

A personality trait characterized by outgoingness, high levels of sociability, and a preference for external stimulation.

Introvert

An individual who tends to be more focused on internal thoughts and feelings rather than seeking external stimulation.

Behaviorism

Behaviorism is a theory of learning based on the idea that all behaviors are acquired through conditioning and that the environment shapes behavior.