Standards Can Be Determined by Listening to Customers' Comments and Complaints

question 54

True/False

Standards can be determined by listening to customers' comments and complaints.

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Definitions:

Decentration

Simultaneous focusing on more than one aspect or dimension of a problem or situation.

Principle

A fundamental truth or proposition that serves as the foundation for a system of belief or behavior.

Reaction Time

The amount of time required to respond to a stimulus.

Cognitive Flexibility

The mental ability to switch between thinking about two different concepts, or to think about multiple concepts simultaneously.