Charlie's Haven, a Retail Store, Conducted a Survey on How

question 88

Multiple Choice

Charlie's Haven, a retail store, conducted a survey on how long a customer waits in a billing queue. Based on the results of the survey, the company decided to add more number of employees in the billing counters. While checking out of its store, Charlie's Haven asked all its customers to fill a form stating the time they spent standing in the queue. All customers reported that they waited for two, five, or ten minutes. About 90 percent of the customers reported that they waited for ten minutes. Based on the results, Charlie's Haven added five cash counters to its existing 20 cash counters. After a month, the management realized that the store had more cash counters and employees than required. Which of the following is most likely the reason for the loss incurred due to overemployment in the store?

• A) The information provided in the survey was inaccurate.
• B) The information provided in the survey was irrelevant.
• C) The information provided in the survey was incomplete.
• D) The information provided in the survey was inestimable.

---

Definitions:

Categories of Information

The organization of information into groups based on shared characteristics or themes.

Cultural Differences

Variations in the norms, values, beliefs, and practices among people from different backgrounds.

Organizational Culture

The shared values, beliefs, and practices that characterize an organization and influence its members' behavior.

Persuasive Message

Communication designed to influence or change the receiver's thoughts or actions.