Users Develop Work-Arounds When Data from an Information System Is

question 96

True/False

Users develop work-arounds when data from an information system is unreliable.

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Definitions:

Service Blueprinting

A tool used in service design to visualize the service process, points of customer contact, and the physical evidence of a service from a customer's perspective.

Provider's Interaction

The engagement and communication between a service provider and their clients or customers, often critical to service delivery and satisfaction.

Customer

An individual or organization that purchases goods or services from a business.