Carlos Corp

question 84

Multiple Choice

Carlos Corp., acar servicing company, is known for consistentlyproviding excellent services to itscustomers. In the context of the characteristics of a quality service, which of the following characteristics is being displayed by Carlos Corp.?

• A) Service assurance
• B) Service responsiveness
• C) Service durability
• D) Service reliability

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Definitions:

Hotlines

Designated phone lines or digital platforms provided for reporting emergencies, complaints, or issues, often related to safety, ethics, or customer service.

Critical Comments

Analytical or evaluative remarks focusing on potential flaws or weaknesses.

Ethical Corporate Culture

A work environment where ethical practices, values, and behaviors are promoted and integrated into all aspects of the business.

Character Education

Educational programs and initiatives aimed at developing ethical, responsible, and caring individuals by teaching them values and morals.