Wyatt Four-Wheel Services Is a Popular Garage, Where Part of the Employees

question 105

Multiple Choice

Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.

• A) internal service quality
• B) line-flow production
• C) mplementing a just-in-time program
• D) total quality management

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Definitions:

Incentive

A motivational factor or reward that encourages a person to perform a specific action or exhibit a desired behavior.

Body Mass Index

A measure of body fat based on height and weight that applies to adult men and women.

World Health Organization

An international agency of the United Nations responsible for promoting public health, controlling infectious diseases, and setting global health standards.

Ranges

The span or scope between possible extremes or variations.