In the Context of the Principles of Total Quality Management

question 103

Multiple Choice

In the context of the principles of total quality management (TQM) , _____ is an organization's ongoing commitment to constantly assess and refine the processes and procedures used to create products and services.

• A) service recovery
• B) internal service quality
• C) service reliability
• D) continuous improvement

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Definitions:

Resource Partitioning

The process by which competing species use the environment differently in a way that helps them to coexist.

Competitive Exclusion

A principle in ecology that states two species competing for the same limited resource cannot coexist at constant population values, one will always outcompete the other.

Competition

The interaction between organisms or species, where the fitness of one is lowered by the presence of another.

Commensalism

A type of symbiotic relationship where one organism benefits from the association while the other is neither benefited nor harmed.