When Customers Become Dissatisfied with the Service They Have Received

question 41

Multiple Choice

When customers become dissatisfied with the service they have received, service businesses must switch to the process of _____.

• A) service recovery
• B) service enhancement
• C) service delivery
• D) business process reengineering

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Definitions:

Predischarge Visit

A healthcare appointment scheduled before a patient is officially discharged from a hospital or care facility to ensure continuity of care and address any concerns.

Case Manager

A professional responsible for coordinating and providing care to individuals with complex healthcare needs, often involving multiple services.

Antidepressant Medication

Drugs prescribed to alleviate symptoms of depression by correcting chemical imbalances of neurotransmitters in the brain.

Midday Dose

A scheduled intake of medication to be taken in the middle of the day to maintain therapeutic drug levels or manage symptoms.