In the Context of Quality-Related Characteristics of Products and Services

question 88

Multiple Choice

In the context of quality-related characteristics of products and services, which of the following is a difference between serviceability and service reliability?

• A) Serviceability is a characteristic of quality products, whereas service reliability is a characteristic of quality services.
• B) Serviceability is defined as the mean time to failure, whereas service reliability is defined as the confidence that service providers are knowledgeable, courteous, and trustworthy.
• C) Service reliability is inversely proportional to quality, whereas serviceability is directly proportional to quality.
• D) Service reliability refers to the extent to which service providers give individual attention and care to customers' concerns and problems, whereas serviceability is the ability to consistently perform a service well.

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Definitions:

Tranquilizer

Medications used to reduce tension or anxiety, often by depressing nerve function or activity.

Opiate

Opiates are a class of drugs derived from the opium poppy, used primarily for their pain-relieving properties but are also known for their high potential for addiction.

Insulin

A pancreatic-produced hormone that is pivotal in the regulation of blood sugar by contributing to the absorption of glucose into various tissues.

Depth of Processing

A cognitive psychology theory that suggests the deeper the level at which information is thought about, the more likely it is to be remembered.