In the Context of Quality-Related Characteristics of Products and Services

question 88

Multiple Choice

In the context of quality-related characteristics of products and services, which of the following is a difference between serviceability and service reliability?

• A) Serviceability is a characteristic of quality products, whereas service reliability is a characteristic of quality services.
• B) Serviceability is defined as the mean time to failure, whereas service reliability is defined as the confidence that service providers are knowledgeable, courteous, and trustworthy.
• C) Service reliability is inversely proportional to quality, whereas serviceability is directly proportional to quality.
• D) Service reliability refers to the extent to which service providers give individual attention and care to customers' concerns and problems, whereas serviceability is the ability to consistently perform a service well.

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Definitions:

Nondisjunction

An error in cell division that results in daughter cells with abnormal numbers of chromosomes.

Zygote Combinations

Describes the various genetic outcomes possible when gametes merge during fertilization to form a zygote.

Linkage Group

is a group of genes on a chromosome that tend to be inherited together, due to their physical proximity to each other.

Chromosome 19

One of the 23 pairs of chromosomes in humans, known for containing genes that are involved in a wide range of bodily functions and diseases.