In the Context of the Principles of Total Quality Management

question 70

Multiple Choice

In the context of the principles of total quality management, _____ is an organizational goal to concentrate on meeting customers' needs at all levels of the organization.

• A) customer loyalty
• B) customer focus
• C) customer serviceability
• D) customer profiling

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Definitions:

Munitions Company

A company specializing in the production and supply of military weapons, ammunition, and related equipment.

Logic

The study of principled reasoning, identifying valid arguments and correct inferences.

Motivated

Having a strong willingness or enthusiasm to do something, often driven by internal desires or external incentives.

Scarce

Something that is in short supply or limited availability in relation to the demand.