In the Context of the Principles of Total Quality Management

question 70

Multiple Choice

In the context of the principles of total quality management, _____ is an organizational goal to concentrate on meeting customers' needs at all levels of the organization.

• A) customer loyalty
• B) customer focus
• C) customer serviceability
• D) customer profiling

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Definitions:

Laboratory

is a controlled setting designed for scientific experiments, research, and testing.

Field Experiment

An experiment conducted in a natural setting rather than a controlled environment to test hypotheses in real-world conditions.

Survey

A method of gathering information from a sample of individuals, typically involving questionnaires or interviews.

Naturalistic Observation

A research method where subjects are observed in their natural environment without any manipulation or intervention by the researcher.