The Cabin Retreat Is a Chain of Hotels Where Part

question 111

Multiple Choice

The Cabin Retreat is a chain of hotels where part of its employees' monthly bonus depends on customer satisfaction. Ninety percent of the incentive is based on performance and the remaining ten percent is based on customer satisfaction ratings and the quality of service. In this case, The Cabin Retreat is committed to _____.

• A) implementing a just-in-time program
• B) line-flow production
• C) total quality management
• D) internal service quality

---

Definitions:

Works Councils

An institutional representation of workers within a company, primarily found in Europe, aimed at facilitating dialogue between employees and management on workplace issues.

Certification Process

A formal procedure by which an accredited or authorized body assesses and recognizes that a person, product, or organization meets certain predefined standards.

U.S. Labor Law

The body of laws and legal regulations in the United States that governs the rights and obligations of workers, employers, and unions.

Business Unionism

A labor union strategy focusing on negotiation of immediate economic benefits for workers, such as wages and job security, over broader social objectives.