Wyatt Four-Wheel Services Is a Popular Garage, Where Part of the Employees

question 105

Multiple Choice

Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.

• A) internal service quality
• B) line-flow production
• C) mplementing a just-in-time program
• D) total quality management

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Definitions:

Environmental Cost Leadership

A business strategy focused on becoming the market leader by implementing cost-saving environmental practices, thus offering competitively priced goods or services while minimizing ecological impacts.

Corporate Social Responsibility

A business model that helps a company be socially accountable to itself, its stakeholders, and the public.

Sustainable Consumer Behavior

Consumer habits and practices that are conscious of environmental sustainability, aiming to minimize negative impact on the environment through thoughtful consumption.

Distrust

A feeling of doubt about the honesty, integrity, or reliability of a person or system, often leading to caution or avoidance.