Service Capability Is an Ongoing Commitment to Increase Product and Service

question 49

True/False

Service capability is an ongoing commitment to increase product and service quality by constantly assessing and improving the processes and procedures used to create those products and services.

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Definitions:

Effectiveness

The degree to which an organization, such as a nonprofit, achieves its stated objectives and goals efficiently.

Efficiency

The ability to accomplish a task or goal with the minimum expenditure of time and resources; often related to optimizing processes and productivity.

Social Constructionist Approach

A theory in sociology and philosophy suggesting that social phenomena are created, institutionalized, and made into tradition by individuals within a society.

Principles for Good Governance

Fundamental guidelines and practices that ensure an organization is managed effectively, ethically, and in a manner conducive to its sustainability and accountability.