Which of the Following Is a Component of Relationship Management

question 64

Multiple Choice

Which of the following is a component of relationship management?

• A) converting prospects into customers who need to be supported
• B) increasing the value of existing customers by selling them more products
• C) positioning products in the minds of customers through promotional strategies
• D) sending messages to target audiences to attract customer prospects

---

Definitions:

Slips of the Tongue

Inadvertent errors in speech where the speaker says something different from what they intended, often revealing subconscious thoughts or feelings.

Freud

Sigmund Freud was an Austrian neurologist and the founder of psychoanalysis, a method for treating psychopathology through dialogue between a patient and a psychoanalyst.

Fixation

In psychology, an obsessive focus or attachment to a person, situation, or stage of development.

Psychosexual Stage

A concept in Freudian psychology referring to a series of developmental stages in childhood, each characterized by a focus on pleasure from a particular body area.