When Implementing New Enterprise Systems in a Company, Process Issues

question 65

Multiple Choice

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

• A) encouraging entities at different organizational levels to create separate information systems
• B) developing committees and steering groups for process management
• C) bringing conciliators or arbitrators into the company to sort the issues
• D) giving the responsibility of resolving issues to the company's CEO

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Definitions:

Status Inconsistency

Occurs when an individual's social positions have both high and low ranks, leading to a disparity in their expected social status.

Role Conflict

The stress or strain experienced by an individual when confronted with incompatible demands, obligations, or expectations across different social statuses or roles.

Ascribed Status

A status determined at birth.

Durkheim

Emile Durkheim was a pioneering sociologist who made significant contributions to the study of society, including theories on social cohesion and the functions of rituals.