Joann Hayes Is Currently Working on a Project to Tackle

question 67

Multiple Choice

Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks?

• A) human skills
• B) interpersonal skills
• C) conceptual skills
• D) communication skills
• E) interactive skills

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Definitions:

Customer Intimacy

Maintaining a long-term relationship with customers through superior service that results in a competitive advantage.

Market Analysis

The study of market conditions to identify opportunities, trends, and challenges, often involving competitors, customer demographics, and economic environments.

Customer Intimacy

A business strategy focusing on personalized service and building close relationships with customers to meet their specific needs.

Competitive Advantage

A condition or circumstance that puts a company in a favourable or superior business position compared to its competitors.