A Common Characteristic of Service Jobs Is That They ________

question 82

Multiple Choice

A common characteristic of service jobs is that they ________.

• A) need substantial interaction with an organization's customers
• B) offer much higher pay in comparison with other non-service jobs
• C) have fewer working hours than other jobs
• D) require very little job knowledge compared to other jobs
• E) provide more perks and benefits to employees

---

Definitions:

Social Identity Theory

The theory that people define and evaluate themselves largely in terms of the social groups with which they identify.

Social Dominance

The concept that some individuals or groups hold a higher status within a social hierarchy, often exerting power or influence over others.

System Justification

A theory suggesting that people have a tendency to defend, uphold, and rationalize the status quo, even when it is detrimental to their own interest.

Ingroup Bias

The tendency to favor and prioritize one's own group over others in various contexts, often leading to prejudice against outgroups.