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Simply Defined,the "Cover Story" Is

question 11

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Simply defined,the "cover story" is:


Definitions:

Gap Analysis

The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.

Service Evaluation

The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.

Tangibility

Refers to the physical existence of a product, making it possible to touch and see.

Service Quality

The assessment of how well a delivered service matches the customer's expectations.

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