Examlex
Simply defined,the "cover story" is:
Gap Analysis
The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.
Service Evaluation
The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.
Tangibility
Refers to the physical existence of a product, making it possible to touch and see.
Service Quality
The assessment of how well a delivered service matches the customer's expectations.
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