A Manager Doing Performance Appraisals Gives More Weight to Recent

question 23

Multiple Choice

A manager doing performance appraisals gives more weight to recent employee behaviors than to behaviors of six or nine months earlier. This shows that the manager's perception is affected by ________ bias.

• A) self-serving
• B) availability
• C) impact
• D) distinction
• E) hindsight

---

Definitions:

Preapproach

Planning the sales call on a customer or prospect.

Customer Relationship Marketing

A business strategy focused on building long-term relationships with customers to enhance loyalty and retention through personalized interactions and value.

Organizational Development

A strategic and deliberate effort to improve the effectiveness and health of an organization through planned interventions in the organization's processes.

Upholding Warranties

The act of honoring a commitment to repair or replace a product if it fails to meet specified criteria within a certain timeframe.