Logan Is an Employee Who Processes Health Insurance Forms

question 61

Multiple Choice

Logan is an employee who processes health insurance forms. Initially he was criticized by his supervisor for sloppy work, but thereafter he improved considerably. Now he consistently processes his forms without errors and even does more than his fair share of work. However, Logan's supervisor has not responded to the extra effort he has put in, giving him no praise or monetary benefits. This leads Logan to believe that his supervisor is biased against him. According to the expectancy theory, in this situation, there is a problem in the ________ relationship.

• A) rewards-personal goals
• B) performance-awareness
• C) performance-reward
• D) performance-objectives
• E) performance-achievement

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Definitions:

Aversive Stimulation

A process involving the use of unpleasant stimuli to reduce or eliminate undesirable behaviors.

Response

A response to a certain trigger or scenario that may manifest physically, emotionally, or in actions.

Organism

A living entity that can function independently, such as an animal, plant, or microorganism.

Positive Reinforcers

Stimuli that, when introduced after a response, increase the probability of that response occurring in the future.