Which of the Following Is True Regarding Formal Groups

question 50

Multiple Choice

Which of the following is true regarding formal groups?

• A) They are natural formations that arise in response to the need for social contact.
• B) They lack clearly defined structures and roles for their members.
• C) They have negligible impact on employee performance and behavior.
• D) A group of people who come together to protest against a new law make up a formal group.
• E) They are marked by stipulated behaviors in pursuit of organizational goals.

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Definitions:

Degree of Excellence

A measure of how well a product, service, or process meets predetermined standards of quality and customer expectation.

Variability Control

A practice in quality management aiming to reduce or eliminate variation in processes or products to ensure consistency and reliability.

Service Quality

The degree to which a delivered service meets and fulfills the customer's expectations and requirements.

Determinants

Factors that decisively affect the nature or outcome of something.