Joe Sullivan and Mark Holland, Members of the Top Management

question 98

Multiple Choice

Joe Sullivan and Mark Holland, members of the top management at EuAir, a European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001 and have not been stable since. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. Which of the following statements, if true, would denote the occurrence of groupshift in Mark's opinions during the meeting?

• A) Mark thought that EuAir should suspend some of its less profitable flights in the short run in favor of the routes that have greater demand among consumers.
• B) Mark proposed that this was an opportunity for EuAir to use its brand name effectively and diversify into other products and services.
• C) Mark agreed with Joe's opinion that providing the best service possible, even if it meant incurring a loss in the short run, would be the best strategy.
• D) Mark proposed that the prices be hiked and additional customer service measures be included so costumers have the best experience flying with EuAir.
• E) Mark encouraged the top-management team to consider laying off surplus employees and rightsizing EuAir to enhance its efficiency and lower costs.

Recognize the significance of institutional integrity in health-seeking institutions as defined by Kolcaba.

Acknowledge the historical and theoretical influences on the development of Kolcaba's Comfort Theory.

Comprehend the various types and outcomes of comfort in Kolcaba's Theory.

Know the different interventions defined by Kolcaba that contribute to patient comfort.

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Definitions:

Transferable Check

A type of check that allows the original payee to endorse it to another party, transferring the right to cash or deposit.

Clearinghouse

An intermediary body that facilitates the exchange of payments, securities, or derivatives transactions among its members.

Payor Bank

A bank that is responsible for paying a check or draft on behalf of a customer, typically the bank where the check writer has an account.

Depository Bank

A financial institution that holds and manages securities (stocks, bonds, etc.) for its clients and may also offer other banking services.