____ Is the First Phase of the PDLC

question 12

Multiple Choice

____ is the first phase of the PDLC.

• A) Program coding
• B) Program design
• C) Problem analysis
• D) Program debugging

Identify strategies for integrating customer feedback into managerial decisions to enhance service quality.

Recognize the importance and methods of maintaining a clean and professional appearance (tangibles) in service delivery.

Understand the concept of service gaps and strategies for mitigating them.

Appreciate the role of technology in improving service delivery and fulfilling customer expectations.

---

Definitions:

Deposit

A sum of money placed or kept in a bank account, usually to gain interest.

Interest

The charge for borrowing money or the return on investment of saved funds.

Months

Units of time, each approximately 30-31 days long, used to measure durations and periods in the calendar year.

Deposit

A quantity of funds saved or stored in a banking account, often for the purpose of accruing interest.