The Time Attendance System in the Production Division at MM

question 57

Multiple Choice

The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers, sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called ________.

• A) selective perception
• B) filtering
• C) silence
• D) communication apprehension
• E) lying

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Definitions:

Active Listening

The act of fully engaging, comprehending, replying, and retaining what is communicated during a conversation.

Understood

Recognized or perceived clearly by mind.

Relative Orientation

The perspective or approach taken in comparison to others or in relation to a specific context or standard.

Nondisclosing Individuals

People who prefer to keep personal information or feelings private and not share widely.