Dr Hoda Measures Job Satisfaction and Number of Years of Education

question 19

Multiple Choice

Dr. Hoda measures job satisfaction and number of years of education. In examining her scatterplot, she sees the cloud of points has no slope. This indicates which type of relationship?

• A)negative association
• B)positive association
• C)zero association
• D)causal association

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Definitions:

Zone of Tolerance

The zone of tolerance refers to the range within which customers are willing to accept variations in product or service delivery quality, influencing satisfaction and loyalty.

Desired Service

A specific assistance or function that consumers or clients seek to fulfill their needs.

Acceptable Service

A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.