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Explain how self-efficacy impacts negotiation outcomes.
Customer Needs
Customer needs encompass the desires, expectations, or requirements that customers have regarding a product or service to solve a problem or fulfill a desire.
Grocery Store
A retail store that primarily sells food, both fresh and packaged, along with various household items.
Service Quality
Service quality is a measure of how well a delivered service matches the customer's expectations.
Customer Expectations
The assumed set of beliefs and standards that customers hold regarding the level of quality and service they will receive from a product or service.
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