The ________ Process Helps Candidates Learn About the Organization, and If

question 29

Multiple Choice

The ________ process helps candidates learn about the organization, and if employees perceive a conflict between their values and those of the organization, they can remove themselves from the applicant pool.

• A) orientation
• B) training
• C) performance evaluation
• D) selection
• E) institutionalization

Identify barriers to effective performance and how training can address them.

Understand how external requirements (e.g., laws, regulations) influence the need for certain training programs.

Understand the application and utility of Mager and Pipe's decision tree in addressing performance issues.

Recognize what compliance training entails and be able to provide examples.

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Definitions:

Quality-oriented Process

An approach focusing on maintaining high standards in production or service delivery to satisfy customer needs.

Perishable Services

Services that cannot be stored for future use and must be consumed at the time of production, like live entertainment or airline flights.

Empowerment

The process of increasing the degree of autonomy and self-determination in people or communities to enable them to represent their interests in a responsible and self-determined way.

Variability

Refers to the degree of inconsistency or difference in a set of elements or a process outcome, often measured to assess quality control or performance over time.