You Are Involved in Training and Development for Your Division

question 55

Multiple Choice

You are involved in training and development for your division at Dunder Mifflin Inc. You want to target some specific organizational problems through training.
-Your organization has reduced layers, flattening the organization. Your employees now need to perform a wider variety of tasks. As a result, you need to provide employees with training to help develop their ________ skills.

• A) basic literacy
• B) technical
• C) interpersonal
• D) problem solving
• E) communication

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Definitions:

Unionized Workers

Employees who are members of a labor union, an organization that represents workers in negotiations with employers regarding wages, working conditions, and other employment terms.

Codetermination Movement

A principle or practice in corporate governance that requires workers to be represented on the board of directors, aiming to improve decision-making through worker participation.

Human Relations

The study and management of how people interact in the workplace, aimed at improving job satisfaction and productivity.

Paid Vacation

Employer-provided time off work that is compensated, allowing employees leisure time while still receiving their normal wages.