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Describe and Discuss the Critical Incidents Method of Performance Evaluation

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Describe and discuss the critical incidents method of performance evaluation.


Definitions:

Indifference Curve

A graph showing different bundles of goods between which a consumer is indifferent, highlighting combinations that provide the same level of utility to the consumer.

Total Utility

The total gratification or enjoyment a customer receives from using a specific amount of products or services.

Marginal Rate

The increase or decrease in a unit of an outcome resulting from a one unit change in another variable.

Substitution

The economic principle whereby consumers replace more expensive items with less costly alternatives, or firms use different inputs in their production process.

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