Which of the Following Resistances to Change Is Overt and Immediate

question 84

Multiple Choice

Which of the following resistances to change is overt and immediate?

• A) loss of loyalty
• B) increased absenteeism
• C) loss of motivation
• D) increased error
• E) complaint

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Definitions:

Customer-oriented

An approach or strategy that focuses primarily on meeting the needs and expectations of customers.

Retailer-sponsored Cooperatives

Organizations owned and operated by a group of retailers aimed at improving purchasing power and marketing capabilities through collective efforts.

Franchising

A business model that allows an individual or group to operate a business using the branding and business structure of an established company.

Contractual Vertical Marketing System

A system in which independent firms at different levels of the distribution chain work together through contractual agreements to achieve greater economies of scale and reach a greater market effectiveness than they could achieve alone.