Andrea Swank Is Responding to a Complaint from a Customer

question 24

Multiple Choice

Andrea Swank is responding to a complaint from a customer who claimed he received poor service at her store.Which of the following statements represents the best close for her message?

• A) Again, let me apologize for not giving you the high-quality service you deserve.
• B) We look forward to showing you that your experience was a unique incident.
• C) Use the enclosed coupon on our next visit to Swanks, where customer satisfaction is our goal.
• D) We appreciate your business and hope you will visit us again soon.

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Definitions:

Sweat Glands

Specialized glands in the skin that produce sweat as part of the body's mechanism for regulating temperature.

Eccrine

Referring to eccrine sweat glands, which produce sweat that is mostly water, helping to cool the body through evaporation.

Apocrine

Glands that release their secretions by shedding parts of the cell, found primarily in the underarms and groin area, associated with scent and sweat production.

Facial Redness

A condition characterized by flushing or redness of the face, which can be caused by a variety of factors including emotions, skin disorders, or medical conditions.