In an Adjustment Refusal Message, You May Refuse the Claim

question 27

True/False

In an adjustment refusal message, you may refuse the claim but still try to sell the customer more merchandise or service.

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Definitions:

Substance Abuse

Definition: The excessive use of drugs or alcohol that negatively affects a person's health, social, and/or occupational functioning.

Action Steps

Specific, measurable tasks or activities that are planned and executed to achieve a particular goal or objective.

Diversity Goals

Objectives set by an organization to achieve a more inclusive workforce that represents a variety of backgrounds, skills, and perspectives.

Affirmative-Action Plan

A strategy aimed at increasing opportunities for historically excluded groups in employment, education, and business.