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A simple request should use the direct approach, but a complex request should use an indirect approach.
Q3: The claim letter differs from other positive
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Q7: Discuss how nonverbal communication may be more
Q10: Moderates fall to the _ of the
Q15: Prior approval is not typically necessary for
Q29: A specialized dictionary is one that shows
Q32: The opening of a persuasive message should
Q42: Guidelines for successful business communication in a
Q43: Listening should occur more often than speaking.
Q57: The key functions of American government are