Which of the Following Statements About Collection Messages Is INCORRECT

question 17

Multiple Choice

Which of the following statements about collection messages is INCORRECT?

• A) Messages in the reminder stage are not considered persuasive.
• B) Messages in the warning stage are not concerned with maintaining a customer's goodwill.
• C) The number of steps in each stage may vary.
• D) The writer of a collection message in the appeal stage should not mention a customer's reputation or credit rating.

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