An Open-Ended Question

question 2

Multiple Choice

An open-ended question

• A) can be used when background information is required.
• B) does not work well if the receiver or situation is emotional.
• C) may be leading.
• D) may be perceived as threatening.

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Definitions:

Associative Learning

A learning process by which a new response becomes associated with a specific stimulus.

ISO 14000

Offers a set of certification standards for responsible environmental policies.

ISO 9000

A set of international standards designed to help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service.

ISO 26000:2010

An international standard providing guidelines on social responsibility for businesses and organizations.