Creating and Holding a Mental Image of the Person with Whom

question 48

Multiple Choice

Creating and holding a mental image of the person with whom you are conversing by telephone will

• A) give the impression the other person is important.
• B) help you keep the conversation focused on the other person.
• C) make your voice sound professional.
• D) minimize the potential for in-person interruptions.

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Definitions:

Self-Esteem

The global evaluative dimension of the self; also called self-worth or self-image.

SES Backgrounds

Socioeconomic status backgrounds, referring to the social and economic factors that influence an individual's position in society.

Ethnicity

A category of people who identify with each other based on common ancestral, social, cultural, or national experiences.

Gender

The characteristics of people as males and females.